Change your password, name and time zone

You manage the Penang outlet but you are in Kuala Lumpur for the week, and a teammate says the timestamps on your chats look an hour off. Or you shared your password with a relief cashier during a busy weekend, and now you want it changed before Monday.

My Profile is your own account page. Every team member has one, whatever their access level, and changes here affect only you. It keeps your details right and your account safe.

On this page you can:

Change your name and phone number.
Set the time zone you see times in.
See which sign-in methods your account uses.
Change your password.

Open My Profile

Select your initials in the top-right corner.
Select My Profile.

Change your name or phone number

On My Profile, edit First Name, Last Name or Phone Number. First Name is required.
Select Save Changes.

Your Email is what you sign in with, so it cannot be changed here. Your Access Level is set by your workspace Admin.

Change your time zone

Your time zone decides how you see times in HeyBirdy: in your chats, chat history and reports. It does not change your shop's hours or when customers receive off-hour messages. Those follow the workspace time zone, known as the Business Clock, which an Admin sets in Workspace Settings.

On My Profile, choose your time zone under Timezone.
Select Save Changes.

You can also get here from the top bar. Select the time zone button, which shows your offset from UTC, then select Change My Timezone. The same menu shows Your Selected Timezone beside the Workspace Timezone, and Learn more explains the difference.

Sign-in Methods on your profile shows the ways your account can sign in: Password, Google or Facebook.

To sign in with Google or Facebook, select Continue with Google or Continue with Facebook on the sign-in page. It works with the Google or Facebook account that uses the same email address as your HeyBirdy account.