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Dashboard and Reports

Read the numbers behind your conversations, from response times to satisfaction.

See how busy your chats are and how fast you replyRead your HeyBirdy dashboard: message volume, busiest hours, customer satisfaction and response times for your AI assistant and your team, and what to act on.See what customers ask and whether they left happyChat Analysis summarises every finished WhatsApp conversation with its enquiry type, whether it was resolved, and a customer satisfaction score out of 5.Download chat alert, satisfaction and agent reportsDownload Excel reports on chat alerts, customer satisfaction and agent performance for any date range, and find every report you generated in Report History.Read and share your Weekly AI Insights scorecardEvery Monday morning HeyBirdy emails a Weekly AI Insights scorecard showing what your AI assistant did last week. Here is how to read it and share it.